Magento 2 Helpdesk
Using the HelpDesk extension for Magento 2 visitors and customers can create new advance support tickets for the website. This extension for Magento is about raising complaints, issues, queries, suggestions, problems, and so on.
Magento 2 Helpdesk
Live Demo
Quick Overview Video
We have been developing eCommerce stores
over 07 years, so we have understood all the
difficulties of developing resolutions for online
commerce. In our work, we follow the most
suitable coding practices and the most
delinquent trends.
What you'll obtain with our Magento Technical Audit
With VDC Store's Magento eCommerce technical audit you'll gain expert separate in-depth analysis with an exhaustive summary of the state of your store's code grade and overall usability.
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An organizational summary of discoveries with preferences and a brief overview
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3rd party extensions initial review
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An exact description of results and suggested solutions
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Database innocence review (to secure that data is recorded precisely as planned)
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Top preferences for your architects
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Code quality examination (periodic reflection of your store source code)
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Examination of possible Magento core design changes
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Speed and execution analysis (HTTP requests, optimizations, exhale headers…)
By a technical appraisal, the client not only obtains information about the issues the store is facing but also this examination by VDC Store allows them to acquire beneficial information and concepts for setting up programs to enhance sales and conversion drivers.
Our analysis appreciates the essence of your business. We are not utilizing an automatic procedure that is used in every case. We want to make sure you end up with suggestions based on the exact condition of your store. Start the discussion about the Magento technical audit you're curious in by filling out the Contact Us form.
Feature Highlights
Features
- It allows visitors to manage and post tickets from their My Account page.
- Web admin can manage tickets from the Magento admin panel.
- It can specify the ticket’s status and priorities.
- Visitors can select the priority of the ticket.
- It allows the allocation of ACL resources to a particular role or user of admin and it allows or rejects accessing HelpDesk.
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Chief Technology Officer, NexusTech SolutionsThe Helpdesk extension for Magento 2 has proven to be a valuable asset for our company. Its seamless integration with Magento and multi-channel support capabilities have allowed us to centralize customer communications effectively, improving overall service delivery. -
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Customer Experience Manager, Stellar SportswearOur transition to the Helpdesk extension for Magento 2 has been seamless. It has empowered our support team to provide personalized customer service with its user-friendly interface and responsive ticket management system. -
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Head of IT, Digital Innovations Inc.The Helpdesk extension for Magento 2 is a must-have for any e-commerce business serious about customer support. Its comprehensive feature set, including email integration and SLA management, has simplified our support workflow and boosted team productivity. -
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Operations Director, Global Gadgets Ltd.We've been using the Helpdesk extension for Magento 2 for several months now, and it has exceeded our expectations. The extension's customization options and real-time reporting capabilities have enhanced our operational efficiency significantly. -
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CEO, BrightCommerce LLCImplementing the Helpdesk extension for Magento 2 was a strategic decision for our business. It has empowered our support team with advanced features like automated ticket routing and performance analytics, helping us deliver exceptional customer service. -
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Digital Marketing Specialist, TechSmart SolutionsAs someone who oversees our online presence, I can confidently say that the Helpdesk extension for Magento 2 has been a game-changer. It integrates seamlessly with our Magento platform, making it easier for our team to manage customer queries efficiently. -
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E-commerce Manager, Urban Trends Inc.The Helpdesk extension for Magento 2 has significantly streamlined our customer support operations. Its intuitive interface and robust ticketing system have allowed us to handle inquiries promptly, resulting in improved customer satisfaction.
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